MAVE · YOUR INFORMATION

Account & data deletion

You can delete your Mave account in the app, or contact us for help with your account or specific data.

Last updated: 16 October 2026

Request account or data deletion

You do not need to install Mave or sign in to send a request. Email chat.mave@gmail.com with the subject Mave account or data deletion request, your registered phone number including country code, and whether you want your entire account or specific data deleted.

Request deletion by email

This opens your email app. Your request is submitted only when you send the email. If no email app opens, copy the address and instructions into your email service.

We verify account ownership before deleting data and reply with the next steps. Never send your SMS verification codes or passwords. If you no longer have access to your registered phone number, explain that in your request.

Delete your account in the app

Open Mave and sign in to the account you want to delete.
Go to Settings → Account → Delete account.
Tap Send verification code and enter the six-digit SMS code sent to your registered phone number.
Continue and confirm Delete account.

Deletion is permanent. You will be signed out on all devices. Uninstalling Mave does not delete your account.

What is deleted?

The completed in-app flow removes your account record, profile photo, private settings, chat preferences, sign-in sessions, and push notification tokens. The account’s saved data is cleared from the device where you complete deletion.

What remains?

Messages, shared attachments, and bill or payment records remain in other participants’ conversations under your existing name and phone number. Deletion does not remove copies others have saved. These shared records are not automatically deleted by account removal.

Support, security, or legally required records may need to be retained. Contact us to ask about a specific item and its retention.

When is my data deleted?

We respond to emailed requests within 2–3 days. After verifying account ownership and confirming the scope of the request, we delete the account data listed above immediately. In-app deletion removes that data when the verified deletion request completes successfully.

The shared records described above remain in other participants’ chats; they are not automatically removed or placed on a deletion timer by account deletion. For requests concerning specific shared data, our team will explain what can be removed and what remains.

Contact us

Email chat.mave@gmail.com or call +94 76 939 3441. Our support team is in Jaffna, Sri Lanka.